Quick answer
With a proper fitter, you simply call them. They come back and put it right under the workmanship guarantee — at no cost to you for a genuine fault. A little snagging is completely normal on any new bathroom. The real test isn’t whether anything ever needs adjusting; it’s how quickly and willingly a fitter responds when it does.
Snagging is normal — and we expect it
Here’s something an honest fitter will tell you that a salesman won’t: almost every new bathroom has a few small things to tidy after handover. That’s not a sign of poor work. It’s the nature of fitting a room full of plumbing, tiling and sealant into a real, lived-in Plymouth home. The professional way to handle it is to plan for it.
So on the last day we don’t just hand you the keys and disappear. We walk the room with you and build a snagging list together — anything you’d like adjusted, a grout line you want sharper, a handle you’d prefer turned. It’s written down, we work through it, and nothing is signed off until you’re genuinely happy.
The small early niggles — and why they’re quick fixes
A handful of minor issues can show up in the first few weeks as a brand-new bathroom settles into daily use. They sound alarming when they’re yours, but to a fitter they’re routine — usually a return visit measured in minutes, not days.
- A small drip from a tap or waste — almost always a fitting that needs nipping up a quarter-turn once everything’s bedded in.
- A loose fitting — a towel rail, handle or seat that’s worked a little slack with use and simply needs re-tightening.
- Silicone settling — a fresh sealant bead can shrink very slightly as it cures around a bath or tray; a quick re-run sorts it for good.
None of these mean the job was done badly. They’re the normal first-weeks shake-down of a new room, and exactly what the guarantee is there to cover. You call, we come back, it’s done.
A settled silicone bead is a five-minute return visit, not a fault — the sort of small niggle the workmanship guarantee is built to cover.
What the guarantee actually covers
Your bathroom is protected on two fronts, and it helps to know the difference. Our workmanship guarantee covers the fitting itself — the plumbing, tiling and installation we carried out. On top of that, every suite, tap, shower and unit carries its own manufacturer’s warranty covering the product if it fails. Together, a genuine defect is always someone’s responsibility to fix — never yours to absorb.
Our workmanship guarantee
If something we fitted hasn’t held — a joint that’s let go, a tile that’s lifted, a seal that’s failed — we come back and put it right at no cost to you. That’s a promise that only means anything if the fitter is still around to honour it.
Manufacturer warranties
Brassware, showers, toilets and units are covered by the maker if the product itself is faulty. We keep your handover pack with the details, and because we’re one point of contact, we’ll handle the claim with the supplier for you.
If you’d like the full mechanics of cover and how long it lasts, read do you get a guarantee on a new bathroom. For peace of mind that we’re properly covered while we’re in your home, see are your bathroom fitters insured.
How to report a problem — the whole process
Reporting an issue with us is deliberately simple. There’s no call centre, no ticket number, no being passed around. You deal with the same people who did the work.
1 · You call us
One point of contact — the same number you’ve had throughout. Tell us what’s happening; a photo by message often helps us bring the right part first time.
2 · We schedule a return
We book a return visit at a time that suits you, usually quickly for anything urgent like a drip. You’re not chasing us; we’re booking ourselves back in.
3 · We put it right
We come back, fix the genuine fault under the guarantee, and check it over before we leave — so it’s sorted properly, not patched.
The difference between us and the odd-jobber who vanishes
This is the part that really matters, because it’s where so many people get caught out. The cheap quote from a one-man band can look tempting — right up until something needs putting right and the phone goes unanswered. A guarantee is only worth the business that stands behind it.
We’re a settled Plymouth team with a name to protect. We answer the phone after the job as readily as before it, because our reputation here is built on the bathrooms we’ve already fitted, not just the next one we’re quoting. When we say we’ll come back, we come back. See how it all fits together on our full bathroom installation page, and there’s more in our FAQs.
Your rights, in plain terms
You don’t have to rely on goodwill alone — the law is on your side. Under the Consumer Rights Act 2015, any work we do for you must be carried out with reasonable care and skill. In plain English: it has to be done to a proper standard, and if it isn’t, we’re obliged to put it right. A trustworthy fitter doesn’t see that as a threat; it’s simply the bar we already aim to clear on every job. Knowing it’s there should let you relax, not worry.
What’s not covered
To be fair and clear, a workmanship guarantee covers faults in the fitting — not everything that can ever happen to a bathroom. It won’t cover:
- Accidental damage — a dropped bottle that chips a basin, or a cracked tile from a knock.
- Misuse — fittings used or overloaded in a way they weren’t designed for.
- Lack of maintenance — sealant left to perish or mould rather than being kept up; resealing is normal upkeep, not a defect.
Look after it well and most of this never arises. See how to look after a new bathroom and how often to reseal a bath or shower.
More questions about putting things right
Is it normal for a new bathroom to need snagging?
Yes — almost every new bathroom has a few small things to tidy after handover, and that’s expected, not a sign of poor work. A good fitter walks the room with you on the last day and builds a snagging list together, then works through it. Small early niggles like a tap drip, a loose fitting or settling silicone are quick return-visit fixes.
How do I report a problem with my bathroom after it’s fitted?
You call us — one point of contact, the same number you’ve had throughout, no call centre. Tell us what’s happening, send a photo if it helps, and we’ll schedule a return visit at a time that suits you, quickly for anything urgent. We come back and fix any genuine fault under the workmanship guarantee at no cost to you.
What is not covered by a bathroom workmanship guarantee?
A workmanship guarantee covers faults in the fitting, not everything that can happen to a bathroom. It won’t cover accidental damage like a chipped basin, misuse of fittings, or problems caused by lack of maintenance such as sealant left to perish. Resealing a bath or shower is normal upkeep rather than a defect, and your statutory rights under the Consumer Rights Act 2015 still apply.
Here for the long run
A bathroom — and a fitter who answers the phone
When you choose us, you’re not just buying a finished room. You’re buying someone who’ll still pick up if you ever need them. That’s the part the cheap quote never includes.