Quick answer
Yes — our fitters are fully insured and our work is guaranteed. We carry public liability insurance, our workmanship is backed by a written guarantee, and the suites and showers we fit come with their own manufacturer warranties. If something ever goes wrong, you’re covered and we’re accountable — in writing, not just on a handshake.
What being “fully insured” actually means
“Insured” is a word every fitter uses and not all of them can back up. When we say it, we mean specific, current policies you’re welcome to see before we lift a tool. There are two that matter most for a job in your home.
Public liability insurance
This is the big one. If anything we’re responsible for damages your property — a burst feed, a cracked floor, water where it shouldn’t be — public liability cover means the repair is sorted properly and isn’t left sitting on your shoulders. It protects your home, not just our reputation.
Employer’s liability
Because we work as a coordinated team rather than a lone trader, employer’s liability cover protects the people on site. If someone is hurt working in your home, that’s our responsibility to carry — never something that should ever land back on the homeowner.
The point isn’t paperwork for its own sake. Insurance is what turns “trust me” into “here’s the proof” — and it’s the clearest sign that a fitter takes accountability seriously. If you’d like to see ours, just ask; we’d rather you did.
Why insurance matters more than people think
A bathroom is one of the few rooms where a small mistake can become an expensive one — water finds every gap, and it doesn’t show up straight away. Insurance is your safety net for the rare day something goes sideways, and it says a lot about who you’re letting into your home.
What it protects you from
- Damage to your property put right at no cost to you
- Accidents on site staying our responsibility, not yours
- A named, accountable business standing behind the work
- No “the lad’s moved on, nothing to do with us” surprises
What an uninsured quote really risks
- A cheaper price now, an uninsured bill later
- No comeback if the fitter disappears mid-job
- You footing repairs for someone else’s mistake
- Nobody clearly responsible when it counts
Insured, accountable and named — the people in your home should be a known quantity, not a one-off from a quote lottery.
The guarantee: what it covers and for how long
Insurance protects against the unexpected. The guarantee is about the everyday — it’s our written promise that the work itself is sound. There are really two layers to it, and it helps to know which is which.
Our workmanship guarantee
This covers how the bathroom is fitted — the tiling, the plumbing, the seals, the things our hands are responsible for. If something we installed isn’t right because of how it was done, we come back and put it right. It’s given in writing as part of your handover, not as a verbal aside.
Manufacturer warranties
The suite, the shower, the taps and the other products each carry their own manufacturer warranty against faults. We fit reputable brands and register the relevant cover where it applies, so if a component itself fails, that’s backed by the maker too — separate from, and on top of, our own guarantee.
Between the two, you’re covered both ways: the installation by us, and the products by their makers. We’ll set out the exact terms and the length of your workmanship guarantee in your written quote, so there’s nothing vague to fall back on later. If you want the detail on cover specifically, our sibling guide on whether you get a guarantee on a new bathroom goes deeper, and what happens if something goes wrong walks through how we handle a callback.
Why insured beats the directory quote lottery
It’s tempting to type your job into a quote site, take three numbers and pick the lowest. The trouble is you’ve no real idea who’s turning up, whether they’re covered, or who you’d even call if a problem surfaced six months on. A cheap quote from an uninsured fitter isn’t a saving — it’s a gamble with your home as the stake.
We’d rather be the opposite: a named Plymouth business you can check up on, with cover you can ask to see and a guarantee in writing. If you’re still weighing up who to use, our guide on how to choose a bathroom fitter sets out what to look for, and you can see the Plymouth areas we cover to check we’re genuinely local to you.
What to ask to check a fitter’s cover
Whether you end up using us or not, these are fair questions to put to anyone quoting on your bathroom. A good fitter won’t bristle at them — they’ll have the answers ready.
“Can I see your public liability cover?”
A genuinely insured fitter can show you a current certificate without fuss. If the question is dodged, take that as your answer.
“Is the guarantee in writing?”
A verbal promise vanishes when it’s needed. Ask for the workmanship guarantee and its length to be stated in the written quote.
“Who’s accountable if there’s a problem?”
You want one named, contactable business — not a chain of subcontractors who can each point at the next. Our FAQs cover more of this.
Every one of those is built into how we work. You can read exactly what’s included on our full bathroom installation page, or talk through a bathroom renovation with us directly.
Common questions about insurance and guarantees
Are your bathroom fitters insured and guaranteed?
Yes. We carry public liability insurance and employer’s liability cover, our workmanship is backed by a written guarantee, and the suites and showers we fit come with their own manufacturer warranties. You’re welcome to see our cover before you commit — we’d rather you asked.
What does public liability insurance actually cover?
It covers accidental damage to your property caused by our work — for example a leak that affects a ceiling below, or damage to flooring or fittings. It means any repair is put right properly rather than becoming your bill. It’s the single most important cover to check before letting any fitter start.
How long is the workmanship guarantee, and what does it cover?
Our guarantee covers the installation itself — the tiling, plumbing, seals and the work our hands are responsible for — and is given to you in writing as part of your handover. The exact length and terms are set out clearly in your written quote, so there’s nothing vague to rely on later.
Is the guarantee separate from the product warranties?
Yes, and they work together. Our workmanship guarantee covers how the bathroom is fitted, while the suite, shower and taps each carry their own manufacturer warranty against faults in the product. So the installation is backed by us and the components are backed by their makers — two layers of cover, not one.
Insured, guaranteed, accountable
Get a quote from a fitter you can check up on
Ask to see our cover, get your workmanship guarantee in writing, and deal with one named Plymouth team from start to finish. No quote lottery, no guesswork.